With the increasing prevalence of High Deductible Health Plans and other aggressive patient cost-sharing models, it has never been more important to the financial health of your practice to have an efficient patient pre-collections program in place.
With a typical Medical Billing company, their patient collection efforts only go as far as issuing statements and generating “bad debt” reports of accounts that need to be turned over to collections. When accounts reach this point, we have found that less than 50% of these balances are ever recovered.
At Merem Healthcare Solutions, we work with our client partners to develop a Patient “Pre-Collections” strategy that is both aggressive and fair. We work with your front office staff and management to develop a Point-of-Service (POS) collections process to effectively collect more money up-front. Additionally, you will have the added support of a patient collections representative to your billing team. Our patient collections reps work diligently to collect patient balances in full or to make payment arrangements within 90 days and will help you identify and transmit delinquent accounts to a third-party collections agency of your choice.
CONSULTING
CONSULTING
20 hours of consultant time to develop your customized solution.
PROCESSING
PROCESSING
Statements and collection letter processing.
PAYMENT MANAGEMENT
PAYMENT MANAGEMENT
Managing payment plan list to ensure patients meet their terms.
PATIENT NOTIFICATION
PATIENT NOTIFICATION
Running auto-dial lists to notify patients with delinquent accounts.
AGGRESSIVE FOLLOW-UP
AGGRESSIVE FOLLOW-UP
Aggressive follow-up on past due to surgical balances.
CUSTOM REPORTS
CUSTOM REPORTS
Custom reports to aid in POS collection efforts.
MANAGEMENT
MANAGEMENT
Diligent management of third-party collections accounts.
SUPPORT
SUPPORT
Ongoing support from our patient collection reps and management consultants.