Patient Interaction

The medical staff has face-to-face interaction with the patient while the billing team is typically behind the scenes. First-hand interaction with the patient is a prime opportunity to get all information that is needed for a successful revenue cycle. Once the patient walks out of the office, chances of obtaining that information decrease significantly.

Patient Information

Accurately documenting all necessary patient information is crucial to your revenue cycle. If correct and up-to-date information is not obtained from the patient, you could experience a severe delay in reimbursement. Asking questions and making sure paperwork is correctly filled out while the patient is in your office can make a huge difference. Gathering legal names, date of birth, social security numbers, policy numbers, addresses, and phone numbers is a vital step to the billing process. While the information collection process may seem repetitive and time-consuming at the moment, remember it will increase productivity and prevent hindrance during the billing process.

Patient Experience

Patients’ office experience is essential to a successful practice. A friendly and knowledgeable staff ensures routine and pleased patients who will refer others. Internet reviews and social networks have become a large part of society and have the power to create a loyal patient base or a bad reputation that can cause unwanted problems. Patient satisfaction and top of the line care is key to maintaining a healthy practice.

It is important that the medical staff have the time and energy to focus on patient experience and correct documentation. If you are looking to off-load your staff’s billing and coding responsibilities, contact us to discuss ways MEREM Healthcare Solutions can help.