The Life Skill, “Communication is Key” should apply to the operation of any successful healthcare provider! From the Physician to the front desk, and everyone involved with a patient record…

Communication is the key to ensuring an excellent experience for your patients and is a vital foundation for a productive partnership with your outsourced billing department.

When working with an outsourced billing company, it is important that you notate accounts in your PM system for anything that is communicated with your patients, outside of the clinical documentation.

An Example of Communication Breakdown

Whether outsourced or in-house, your billing specialists work hard to communicate with patients in order to collect revenue on behalf of your practice. When there is grey area between clinical documentation and the PM system, there leaves room for confusion and aggravation for the patient, especially as time goes on between visits and payment collections.

Communication Tips

MEREM Health’s billing specialists communicate with patients daily and can only refer to information provided in the practice management system notes and patient record. Take time to make notes at checkout to ensure nothing is missed and that every detail can be re-communicated accurately.

If you are interested in outsourcing your medical billing and collections, contact us for more info by calling (205) 329-7519.